Patient Rights

Patients have the right to be treated with dignity, respect and fairness and to have their privacy protected.

Patients have the right to receive confidential treatment of all communications and records pertaining to their care.

Patients have the right to get the facts about their insurance company, its services, its doctors and hospitals, and patient rights and responsibilities.

Patients have the right to make suggestions about their insurance company’s patient rights and responsibilities.

Patients have the right to work with their doctors in making decisions about their healthcare.

Patients have the right to file complaints and appeals about their insurance company or the care it provides.

Patients have the right to get the facts and discuss necessary treatment options for their condition, regardless of cost or insurance coverage.

Patient Responsibilities

Follow plans and instructions for care that you have agreed upon with your doctors.

Supply information that your insurance company and its doctors and hospitals need in order to provide care.

Understand your health problems and work with your doctors to come up with mutually agreed upon treatment goals.

Know how to use your insurance plan co-pays and deductibles if applicable.

Notify your doctors and hospitals if there are any changes in your address, phone number or insurance.

Notify your doctor if you are unable to keep an appointment.

Call your insurance company if you have questions or problems.

Be on time for appointments.